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Cancellation and return.

Under the terms of the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your order within 7 days of placing it or within 7 days of it being delivered.  We will make a full refund of the purchase price you have paid and our packing and postal charge.  Goods that arrive damaged or are faulty must be reported to us within 7 days of delivery to your address, our Customer Services team will advise you on our returns procedure.  For such items we will refund any postal charge incurred by you; please obtain a receipt for this cost from the Post Office.


Returns procedure and RAC’s

If you wish to return an item contact our Customer Services team

(0871 075 2634) or email  They will provide you with a Returns Authorisation Code (RAC) and enter your request on our computer system; you must include the RAC reference number with the goods being returned so that we can deal with them speedily and correctly.  Failure to enclose an RAC reference number may make it impossible to identify your goods or understand any request made.


Items being returned under guarantee should have the receipt for postage attached.  They should be securely parcelled, ideally in their original packing.  It is a good idea to obtain a certificate of posting as proof of return, so you will have some protection against your goods being lost in transit; returned parcels remain your responsibility until safely received by us; high value items should be insured.


Goods being returned should be clearly addressed to:

Hills & Brown, Euro House, Cremers Road, Sittingbourne, Kent, ME10 3US.


Replacements will be despatched within 7 days (subject to stock availability), refunds, where appropriate, will be credited via the same method you used to pay us, ie credit/debit card, or by cheque.